Metro access

Metro access is a special transportation system for disabled people, especially here in Austin. They have the best service compared to other states and cities. it is a great service. I am one of the frequent users of the metro access, and I am so grateful for it. Without metro access, I wouldn’t be able to go to school or anywhere else around the Austin area.
There are only two things that I suggest metro access should improve. 1) The pickup time. It would be nice if they give us ten minutes waiting time instead of five minutes after they get to our pick up place. five minutes is not enough. Because, some clients needs more time to get to the car depending on their disabilities. 2) The drivers should call us five minutes before they get to us just like taxi cabs. Sometimes, the metro access takes longer to get to us so we have to wait for our ride for more than 30 minutes and that is a waste of our time and it is frustrating . we have to be outside in the rain or heat depending on the weather condition where they can see us when they get there. If we don’t wait for metro access outside, it is hard for the drivers to find us. Especially at big facilities like hospitals, stores, and schools; if they don’t find us after five minutes, they would leave. We don’t want to miss our ride. It would be nice if they give us a call before they get there. Oh!!! One more thing. It would be nice if taxi voucher would be provided for office trips like social security office or other offices just like hospitals and grocery stores. Because, we never know when we finish taking care of our business. Other than that, everything is good. I hope to see these three things improved soon.